AAA NYS Auto Insurance ADR Center Overview

For over 40 years, the New York State Department of Financial Services has provided consumers and insurance carriers with the opportunity for the conciliation or arbitration of disputed claims in certain automobile insurance programs.In partnership with the New York State Department of Financial Services throughout those years, the American Arbitration Association (AAA) has administered the arbitration of such disputed claims on the Department’s behalf. The programs in which the arbitration of disputed claims has been administered by the AAA include No-Fault insurance, uninsured motorist (UM) insurance and supplemental underinsured motorist (SUM) insurance. In late 1999, at the request of the Department of Financial Services , the AAA also undertook the conciliation function in No-Fault insurance cases.

The AAA is pleased to introduce the AAA New York Insurance ADR Center, a new online platform for filing and managing all AAA-administered New York No-Fault cases. The AAA New York Insurance ADR Center is a secure, cloud-based platform that allows users to negotiate settlements, run reports, check account balances, and perform all other functions online and all in real time. The AAA will continue to support all current processes for those parties that elect to interact with the AAA via email, fax, and mail.

Arbitrators can also use the AAA New York Insurance ADR Center to access their assigned cases.

Click on the following button to access the login web page:

Welcome to the AAA® NYS Auto Insurance ADR Center 

This site provides centralized information on the arbitration of disputed claims in New York No-Fault insurance,
New York Supplementary Underinsured/Uninsured Motorist (SUM/UM) insurance, and the New York Worker's Compensation Health Insurer's Match Program (HIMP), which are administered by the AAA.


New York Insurance Case Management Center  — New York City
32 Old Slip, 33rd Floor
New York, NY 10005
Telephone: 917-438-1500
Fax: 917-438-1600 

New York Insurance Case Management Center — Buffalo
250 Delaware Avenue, Suite 600
Buffalo, NY 14202
Telephone: 716-541-1955
Fax: 716-462-4506

Maureen Kurdziel
Division Vice President

Jay Skelton
Vice President

Frank Cruz
Vice President


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Arbitration Case Management Center


2018 Key Statistics

AAA New York State 
No-Fault and SUM Programs 
2018 Key Statistics

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